Have any questions? Find answers here.
Have questions? We’ve got answers. Here you’ll find everything you need to know about shopping with Shacra by Isacar — from shipping and returns to payment methods and sizing. If you don’t find the answer you’re looking for, our team is here to help.
What is Shacra by Isacar?
Shacra By Isacar is a contemporary fashion brand that offers exclusive clothing and accessories designed with elegance, quality and comfort. Our mission is to provide a premium purchase experience to each customer.
Do I need an account to place an order?
No, you can pay as a guest. However, creating an account allows you to monitor your orders, save your shipping data and enjoy a faster payment process in the future.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal and other secure online payment options. All transactions are encrypted for your security.
Do you ship internationally?
Yes, we ship to everyone. Shipping costs and delivery deadlines vary according to your location. You will see the options available at the end of the purchase.
How long does shipping take?
National Orders (USA): 3 to 7 business days.
International orders: 7 to 15 business days according to the destination and processing of customs.
How can I track my order?
Once your order is sent, you will receive a confirmation email with a monitoring number and a link. You can also log in to your account to consult the status of your order at any time.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery as long as the items are unworn, unwashed and in their original condition with tags. Please note that sale and final clearance items are non-refundable.
How do I start a return?
To request a return or change, send us an email to support@Shacrabyisacar.com with your order number and details. Our customer service will guide you in the process.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the product is defective or we have made a mistake with their order.
What should I do if I received the wrong or a damaged item?
Contact us immediately to support@shacrabyisacar.com with photos of the product and packaging. We will solve the problem quickly by sending a replacement or issuing a refund.
How do I know my size?
Each product page includes a sizes guide to help you choose the right size. If you are between two sizes, we recommend you choose the biggest for more comfort.
Are your products authentic?
Yes, all products are 100 % authentic and are designed by Shaacra by isacar. We guarantee originality, quality and crafts in all our collections.
How can I contact customer service?
You can reach us via email at support@shacrabyisacar.com. Our team responds Monday–Friday, 9:00 AM – 6:00 PM (EST).
